Customer Terms of Service
Accounts, ride requests, pricing, Stripe payments, cancellations, refunds, conduct, safety, accessibility, and disputes.
Open Customer Terms (PDF)Company-approved policies · Version 2026-10-07. Publication does not activate commercial rides or certify completion of permits, insurance, screening, safety, payments or release acceptance. The screening packet remains a provider-review template; it is not a standalone authorization to order a report.
Privacy Policy
The actual rider, driver, website, admin, payment, location, support, vendor, retention, and deletion data inventory.
Open Privacy Policy (PDF)Driver Platform Agreement
Eligibility, TNC insurance disclosure, vehicle obligations, trips, safety, earnings, Stripe Connect, suspension, and appeals.
Open Driver Agreement (PDF)Screening Disclosure and Authorization
Review-only template, not authorization to order a report. Provider and counsel must supply the final standalone disclosure, consent, rights notices, and adverse-action process.
Open Screening Draft (PDF)Platform Policies
Cancellation and refunds, nondiscrimination, accessibility, safety, community conduct, deactivation, and retention.
Open Platform Policies (PDF)